FAQ

◈ Common Questions

What is btcsignalapp?

An AI-powered Bitcoin trading signal app. Claude (Anthropic's AI) makes trade decisions on a $10,000 paper portfolio every 2 minutes — analyzing price action, technical indicators, news, and market sentiment.

You see Claude's decisions in real-time on a dashboard, get Telegram and email alerts when it trades, and watch the portfolio's performance against simply holding BTC.

Is the AI trading my real money?

No. btcsignalapp is currently a paper trading app — the AI manages a simulated $10,000 portfolio. No real money is traded, and we never have access to your funds or exchange accounts.

Real-money execution (where you connect your own exchange and approve trades manually) is on the roadmap but not yet available.

Why only Bitcoin? What about other coins?

Right now Claude AI-trades BTC only. We track 14 other coins for indicator data, but only BTC gets active trading decisions.

This focus lets Claude make better decisions and lets us prove the strategy works before expanding. Multi-coin AI trading (ETH and SOL next) is the first item on the roadmap after launch.

How does Claude decide what to trade?

Every 2 minutes, Claude is given current price, technical indicators (RSI, MACD, Bollinger Bands, volume, EMAs), market regime, news sentiment, fear & greed index, and the current portfolio state.

Claude returns a decision (BUY, SELL, SHORT, COVER, or HOLD) with a confidence score and reasoning explaining what triggered the call. A separate Python executor then applies safety rules — risk-based position sizing, automatic stop-loss, and take-profit ladders — before any trade executes.

Has the AI been profitable?

The dashboard shows real-time performance against a "Buy & Hold BTC" benchmark. We don't make backtested or hypothetical claims — what you see is what's actually happening with the live paper portfolio.

Trading is volatile by nature. The AI will have winning periods and losing periods. Our goal is to outperform simply holding BTC over time — but past performance does not guarantee future results.

How does the free trial work?

30 days free, full access to all features. A credit card is required to start the trial — but your card won't be charged during the 30 days.

If you cancel before day 30, you pay nothing. If you don't cancel, your card is charged $14.99 at the end of the trial and monthly thereafter.

How much does it cost after the trial?

$14.99/month introductory pricing. All current features included.

Pricing may change in the future as we add features (multi-coin AI trading, mobile app, one-click exchange execution). Subscribers who join now will be grandfathered at their current price for at least 12 months.

Cancel anytime via the customer portal — no questions asked.

How do I cancel?

Sign in, click your account, and use the "Manage subscription" button. This opens the Stripe customer portal where you can cancel with one click.

When you cancel, you keep access until the end of your current billing period — no further charges will be made.

Do you offer refunds?

No refunds. The 30-day free trial exists so you can fully evaluate the product before paying anything. If you're unsure, use the trial.

If you want to stop being charged, cancel your subscription. Your card will stop being charged at the end of the current billing period.

What if I don't see any trades for a while?

That's expected. Claude doesn't trade just to trade — many market conditions don't have a clear setup, and forcing trades is a fast way to lose money.

The dashboard shows Claude's reasoning for every decision (every 2 minutes), including HOLD decisions. Even when nothing is being bought or sold, you can see Claude actively analyzing the market.

Can I follow Claude's trades on my own exchange?

Yes — manually. You'll get a Telegram or email alert each time Claude trades, including price, size, stop-loss, and take-profit levels. You can choose to mirror these on your own exchange account.

One-click execution to your own exchange is on the roadmap, but for now it's manual mirroring only.

Is my data safe?

Yes. We don't access your exchange accounts, don't store payment information (Stripe handles that), and don't sell or share your data with third parties.

See our Privacy Policy for full details.

What if the AI loses money?

Trading involves risk. The AI uses safety rules (stop-losses, position size limits, take-profit levels) to manage downside, but losing trades will happen.

Because the portfolio is paper-traded, you don't lose any of your own money. You're paying $14.99/month for the AI's decisions and analysis — not for guaranteed returns.

How do I contact support?

Email btcsignalapp@pm.me. We aim to respond within 24 hours.